Refund policy

REFUND POLICY

OVERVIEW
At Elyvane Eyewear, we want you to be satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures.

RIGHT OF WITHDRAWAL (EU CUSTOMERS)
In accordance with EU consumer protection laws, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.

To exercise your right of withdrawal, you must inform us at alash4762@gmail.com of your decision to cancel. You must return the product within 14 days of notifying us.

RETURN CONDITIONS
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase

The following items cannot be returned:
- Items marked as final sale
- Customized or personalized products

RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item received was defective or incorrect. Due to international shipping, we recommend using a trackable shipping service.

REFUND PROCESS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 10-30 days to your original payment method.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at alash4762@gmail.com with photos and your order number. We will arrange a replacement or full refund, including return shipping costs.

WRONG ITEM RECEIVED
If you receive the wrong item, please contact us at alash4762@gmail.com within 7 days of delivery. We will arrange for the correct item to be sent and cover return shipping costs.

LATE OR MISSING REFUNDS
If you haven't received your refund after 30 days, please:
1. Check your bank account again
2. Contact your credit card company
3. Contact us at alash4762@gmail.com

EXCHANGES
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

CONTACT
For refund questions, please email us at alash4762@gmail.com

Last updated: 14 May 2026